Frequently asked questions
Answers about our services, process, payments and support. If you cannot find what you need, get in touch through our contact page.
01What services does QAFAROVS provide?
We build websites, design user interfaces and help with other digital projects. The scope, timeline and cost are agreed individually before a project begins.
02How do I place an order?
Get in touch with our team and tell us about your goals and preferences. We agree on the scope, cost, timeline and initial payment. Once the payment is made, we begin work on the first design concept.
03Is the initial payment for the first concept refundable?
The initial payment covers the concept and first design draft. Once this stage has started, the payment is non-refundable, including if you decide not to continue working with us or the proposed direction does not match your subjective expectations. We agree on your preferences and references before work begins.
04When is the remaining balance due?
The remaining balance is due after you approve the result and before the final project handover or access is provided, depending on the terms agreed for your order.
05Can I request changes after the project is completed?
Yes. For 7 calendar days after approving the result and paying in full, you can request revisions within the original brief. This period is included in the project cost. To make the process easier, we recommend collecting your feedback into one list.
New pages, additional features, a change to the approved concept and other requests outside the original brief are scoped and priced separately.
06Can I get a refund after accepting and paying for the work?
After you confirm that the work has been accepted and make the full payment, refunds are not available for work properly completed and approved within the agreed scope. You can use the 7-calendar-day revision period described above.
These terms do not limit any rights you may have under applicable law.
07What should I do if there is a problem with my website?
Contact our team through the phone number or technical support email listed on the site. Describe the issue and, if possible, include screenshots. We will help investigate and suggest a solution.
We fix errors in our work that cause the website to differ from the agreed brief at no extra cost. Further development, maintenance, and issues related to third-party services or changes made after handover may be charged separately. We agree on the terms before starting that work.
08Are the domain, hosting and paid services included in the price?
Domains, hosting, paid plugins, subscriptions and third-party services are included only when they are explicitly listed in your project proposal.